Loan Servicing & Processing Supervisor

Job Description

  • Location: Alpharetta, Georgia
  • Type: Direct Hire
  • Job #18196
  • Salary: $75,000.00

Hiring an experience commercial Loan Servicing Manager.

High School diploma required; some post-secondary education required.  Bachelor’s degree in business or related field preferred. 

  • Fifteen or more years of overall business experience, including ten years of accounting/processing related work experience.
  • Floorplan or equivalent loan servicing experience strongly preferred
  • PC literate, proficient with data entry, and efficient working knowledge of Microsoft office systems. Knowledge of Access desirable. 
  • Experience in managing others is required.
  • Experience developing, implementing, and supporting complex data integrations, including EDI Integrations (EDI 810/812 for Invoice & Credit Memos; 820 for Remittance Advice; 845 for Order Requests.
  • Experience EDI mapping, design, troubleshooting and deliver.
  • Experience using EDI mapping tools such as Jitterbit & Boomi.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Good analytical skills for defining and resolving problems.
  • Customer-service orientation.
  • Proactive in completing tasks.  Good at planning and organizing activities.
  • Good communication skills.
  • Capable of managing multiple tasks in a dynamic environment.

Job/(Position) Summary:
This individual will work with cross-functional teams, leadership, external collaborators, and customers, to identify requirements and produce EDI connections that ensure correct data movement between trading partners and the company. Process customer loan advances (supplier new volume transactions) and customer repayments.  Perform research and adjust as appropriate for customer accounts receivable and related transactions.  Supervise Loan Servicing staff.  Responsible for managing daily invoice activity and performance quality for volume, cash, and disbursement transactions, leading the identification and resolution of issues.  Provide training and guidance to Loan Servicing personnel; assist the operations staff with transactions.  Determine loan servicing standard practices and processing guidelines.  Assist with special projects. 
Job/(Position) Accountabilities:

  1. Manage the daily invoice volume, cash, and disbursement activity; lead staff and ensure proper distribution and workflow.  Supervise others assigned to this activity.
  2. Determine staff objectives and assess staff performance through reviews, individualized development, and training plans.  Establish training objectives for the Loan Servicing function.
  3. Develop operational processes and procedures for new Loan Servicing requirements.  Work with operating management to determine optimal processes for cost-effective loan processing activities that effectively manage portfolio risk.
  4. Perform or supervise others to ensure the accuracy and timeliness of diverse loan servicing activities, including the following:
  1. Work with other finance staff to resolve bank related issues; perform cash adjustments; resolve general ledger balancing issues.
  2. Perform volume and plan adjustments.
  3. Maintain standard work procedure documentation.
  4. Ensure daily invoice volume is processed timely and accurately; certify all dealer and supplier information is accurately reflected for billing and floor inspection reporting; correct errors found in invoice verification; process credit memo activity; process dealer transfers and non-trade transactions; ensure compliance to policies and procedures.
  5. Promptly resolve volume exceptions, ensuring compliance with company and departmental policies and procedures.
  6. Investigate and reply to customer service inquiries for internal personnel and external dealers, suppliers, and third-party entities.
  7. Prepare check, ACH, and wire transfer disbursements daily; ensure proper disbursement profiles and currencies; maintain disbursement advice information and set-up; investigate and respond to supplier inquiries and other related payable issues; monitor all outstanding payable activity to ensure timely handling of payables.

Supervisory Responsibilities:
Supervises the Loan Servicing staff

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.


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