In the world of work today, it is common to see businesses and organizations embracing AI. It is undeniable that AI has enhanced workplace and company culture. AI has taken efficiency and automation to another level.
Deloitte’s Global Human Capital Trends report revealed that 41 percent of all businesses and organizations have either fully implemented or are adopting AI technologies within their systems. A further 35 percent of respondents have already completed their pilot programs on AI adoption.
Many business leaders have also embraced a workforce where human employees and robots are already working side by side.
Indeed, as far as AI and company culture are concerned, there is no turning back. But what’s even more fascinating is how AI will ultimately impact organizations, company culture, and employee morale in the years to come.
Benefits of Using Artificial Intelligence Technologies to Organizational Culture
First, the good news is that a recent study from the MIT Sloan Management Review and the Boston Consulting Group revealed that 79 percent of businesses saw significant improvements in efficiency and decision quality due to AI. They also witnessed vital improvements in employee morale and company culture.
This makes AI a direct influencer in employee mindset and behavior. It is time to deep-dive into the specific aspects of a company culture that AI will strongly impact.
Regardless of what sector your company belongs to, it will be in your organization’s ventures in innovation that AI will have tremendous potential. For your company and employees to make the most of it, there needs to be a conscious shift towards an innovation mindset. This will challenge your employees to bring out a sense of curiosity and to look beyond what they see now toward what can be made possible.
What does this mean for employers and hiring managers?
AI thrives in an environment where people get to ask the right questions and not be content with being boxed with routine tasks. In this manner, you need to hire people who are not only technically competent but also those that are naturally curious, adaptable, and an excellent fit for your company’s organizational culture.
Hire talent that is agile and responsive to change. This is the only way your company can truly leverage the benefits of AI.
As you integrate AI into your company processes, expect more multi-disciplinary collaboration among your employees across departments.
Your technical team will need to collaborate with the team who is out on the front line delivering the services. This will increase interdisciplinary learning and camaraderie and create even more innovations.
Your employees also need to be more collaborative not only with other teams but with the machines as well. These machines will now be part of the team, and it is your employees’ task to ensure that they remain reliable.
Because of this, AI will be a great aid to companies that have excellent teamwork practices. However, AI will make the teamwork problem even more apparent for companies with dysfunctional teams.
AI will primarily play a part in handling customer data. It will give you great insights on how to deal with customer needs and provide you with actionable steps to enhance customer experience further. It would help if you used this to leverage how to give your clients the best customer experience.
In reality, customers have mixed feedback on how AI helps them solve their concerns. Fifty percent feel that talking to a voice assistant, or a chatbot does not help them solve their problems. On the other hand, 37 percent feel that AI has streamlined the resolution of their concerns as customers.
Despite the mixed feelings, one thing must be certain. Progressive companies use AI only to make the customer experience better.
4. Employee Accountability
Companies using AI for performance management can consistently monitor and evaluate the activities of employees throughout a given period. They can provide insights on employee performance, progress, feedback, and areas for improvement. The amount of data that AI can process and interpret would be very helpful in your employee performance reviews. Because your company is data-driven, the data will be free of any subjectivity, prejudice, or bias.
Thus, AI will help you evaluate an employee’s performance at a given time with objectivity and impartiality.
5. Diversity in the Workplace
Contrary to what many doomsayers think, AI and machine learning will not remove diversity. Instead, AI can even enhance it in your company. How, you might ask?
First and foremost, AI demands different ways of thinking. It needs as many diverse points of view as possible. This is the ideal way companies can establish the next generation of AI tools and processes.
More importantly, for AI to be objective and free from bias. You will need as many diverse employees as possible to help the machines analyze and develop role models of a target culture.
Companies using AI for recruitment will also boost critical talent management and workforce management processes. With the help of AI, you can hire a diverse talent pool devoid of usual human prejudices in age, ethnicity, or race.
6. The Greater Good
Possessing clear values and sticking to those values in your company processes is the difference between a strong and weak company culture. When you remove emotional bias from the equation, AI can point your company’s decision-makers toward rational and objective decision-making. AI, therefore, empowers your company to have principled leaders and a more transparent company culture.
Furthermore, a survey conducted by the Harvard Business Review reveals that managers spend at least 54 percent of their time performing administrative tasks. When AI handles mundane administrative tasks, managers can move on to other more critical tasks.
These are the best times for your company to realize AI’s full cultural impact. The changes will be significant and all-encompassing. Undeniably, employers and C-suite leaders play a pivotal role in making artificial intelligence and culture work for your company and your people.